Data Privacy Statement

Scope of Use

SRN Integrated Lending Corp. (“SRN”) considers as an utmost priority the privacy of its customers and those who use its websites. This Privacy Statement (“Statement”) explains how SRN collect, protect, use, and share information when you access our websites and/or apply for and avail of our products and services.

User Consent

When you sign up for, access, or use our website and social media pages (collectively referred to as “websites”), or any of the websites’ features, processes, functions, and related services, or interact with our employees, authorized representatives, agents and service providers, you agree to the actual and/or possibility of collecting, processing, transferring and storing of personal Information and/or sensitive personal information.

Information Collected

While using the websites and/or interacting with our employees, authorized representatives, agents and service providers, we may collect your information. This may include, among others:

  • your name and personal particulars such as contact details, address, birthdate, education;
  • specimen signatures;
  • photographs;
  • government ID details;
  • financial information (such as income, expenses, balances, investments, tax, insurance, financial and transaction history, etc);
  • employment details;
  • billing statements;
  • business interests and assets;
  • Images via CCTV and other similar recording devices and processes which may be observed when visiting our offices and/or using our other facilities;
  • voice recordings of our conversations with you; and
  • sketch maps of your given address.

We may also collect and/or seek to verify, augment or amend these information from other sources such as any information you provide us, directly or indirectly, or from third-party entities including, but not limited to, government regulators, judicial, supervisory bodies, tax authorities, courts of competent jurisdiction, merchants, utility companies, and your suppliers and clients.

In the course of using our websites, we may collect non-personal information such as those provided by your device which may include the IP address, operating system, browser type and version, and other machine identifiers. We may likewise use web analytics tools, including those of third parties’, that use cookies to collect information and data generated in connection with your activities when you visit the pages and our websites.

We may also collect, use and keep your personal opinions or comments made known to us via feedback or responses to surveys or any other interaction that you had with our employees, authorized representatives, agents and service providers.

Use of Information

The information we collected will be used to deliver and provide the products and services that you have availed. We may also use your information to:

  • approve, facilitate, administer and process applications and transactions;
  • verify identity and contact details;
  • contact supplied personal references to verify accuracy of information provided;
  • provide electronic funds transfer services, credit card account processing and related services;
  • respond to queries, requests and complaints and improve how we interact with you;
  • send statements, billings, notices and other such documents necessary for continued use of our products and services;
  • review, develop and improve our products and services;
  • offer surveys, promotions and marketing communications;
  • comply with our operational, audit, administrative, credit and risk management processes, policies and procedures, the terms and conditions governing our products, services, facilities and channels, the Bangko Sentral ng Pilipinas rules and regulations, legal and regulatory requirements of government regulators, judicial, supervisory bodies, tax authorities or courts of competent jurisdiction, as the same may be amended or supplemented from time to time.
  • comply with applicable laws of the Philippines and those of other jurisdictions;
  • comply with legal and regulatory requirements and responding to court orders and other instructions and requests from any local or foreign authorities including regulatory, governmental, tax and law enforcement authorities or other similar authorities;
  • collection of delinquent accounts and exercise of SRN’s legal rights for the protection of its interest;
  • perform other such activities permitted by law or with your consent.

CONSENTED DISCLOSURE OF INFORMATION

We may share your personal information to third parties, under an obligation of confidentiality, that we engaged to support us in delivering our products and services to you. These may involve anonymous or aggregated information to help improve our products, services, and content. These include support in:

    • complying with legal requirements such as court orders;
    • enforcing our terms of use including, among others, our rights as creditor to customers availing of our loan or credit products, or such other applicable policies with respect to the products or services that we provide;
    • addressing fraud, security or technical issues, to respond to an emergency or otherwise to protect the rights, property or security of our customers or third parties;
    • reporting of account and personal information, as may be permitted and/or required by law;
    • customer support for customer service purposes;
    • banking or financial partners, as permitted by law or as required by the contractual business relationship;
    • to carry out all other purposes set out above.

Please note that some of these third parties may be located in other countries with different rules and regulations on processing personal information. By agreeing to this Statement, you acknowledge that your information may be transferred cross- border to other countries and you are consenting to such transfer

We assure you that we do not, and will not, sell personal data to any third parties. All our engagements with third parties shall be fully compliant with our obligation of confidentiality imposed on us under the applicable agreements and/or terms and conditions or any applicable laws that govern our relationship with you.

STORAGE OF INFORMATION

Your personal information shall be retained for as long as the purpose for which it was collected, and such other purposes that you may have consented to from time to time, remains in effect and until such time it is no longer required nor necessary to keep your information for any other legal, regulatory or business purposes. Once there is no longer a need to retain your personal information, we will dispose it in a secured manner and in accordance with applicable laws and regulations.

SECURITY

Security of your Information is our priority. Except as indicated in this Statement, we do not disclose your Information to third parties without your express consent. Further, we take all reasonable procedures and exert our best efforts to ensure all Information received shall be kept confidential and secure, whether online or offline.

CONTACT INFORMATION

For any queries, clarifications, or complaints with regards our Data Privacy Statement, or to provide any feedback that you may have about our processing of information, please contact us through the information provided below:

SRN INTEGRATED LENDING CORP.

Address: 3/F Unit 5D Saudades Bldg. New Jubilation Strip Brgy. Zapote, Biñan City, Laguna, Philippines

Contact Number: Globe: +639054934138

Smart: +639989580812

Landline: (049) 5395709

Email: [email protected]

AMENDMENT

We reserve the right to amend, modify or revise this Data Privacy Statement from time to time to keep up with any changes in relevant laws and regulations applicable to us or how we collect, use, protect, store, share or dispose of your personal information. Any relevant updates will be posted on the website.

Definitions:

Personal Information/Data - refers to any information whether recorded in a material form or not, from which the identity of an individual is apparent or can be reasonably and directly ascertained by the entity holding the information, or when put together with other information would directly and certainly identify an individual.

Sensitive Personal Information/ Data - refers to personal information:

a. About an individual’s race, ethnic origin, marital status, age, color, and religious, philosophical or political affiliations;

b. About an individual's health, education, genetic or sexual life of a person, or to any proceeding for any offense committed or alleged to have been committed by such person, the disposal of such proceedings, or the sentence of any court in such proceedings;

c. Issued by government agencies peculiar to an individual which includes, but not limited to, social security numbers, previous or current health records, licenses or its denials, suspension or revocation, and tax returns; and

d. Specifically established by an executive order or an act of Congress to be kept classified.